HSJ
HSJ Intelligence  |  HSJ News

Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Close

Your browser is not accepting cookies. This means means you will have to log in each time you visit the site.
For the best experience of hsj.co.uk, please enable cookies.

By continuing to browse the site you are agreeing to our use of cookies. You can change your settings at any time.
Learn more

 Menu 

AI-powered natural language processing tool boosts complaint detection by 95 per cent

21 November, 2025

Synopsis Quail is an innovative AI-powered solution transforming how NHS trusts process and learn from patient feedback. By applying advanced natural language processing to complaints, PALS enquiries, and incidents, Quail automatically identifies themes, patterns, and improvement opportunities that would otherwise remain hidden in unstructured data. Initially built and implemented at Buckinghamshire Healthcare NHS Trust, the ...
Existing HSJ Solutions subscriber?  
To find out more about HSJ Solutions  CLICK HERE

The definitive best practice resource for improving care and efficiency

REQUEST A DEMO

HSJ Solutions is a unique database of all the shortlisted and winning entries from carefully selected categories within the last three years of the HSJ Awards, HSJ Digital Awards and Patient Safety Awards. We update the database monthly with more than 50 case studies each time. The entries have been validated by our editorial team and uploaded in a searchable database.

With HSJ Solutions...

Find tried and tested solutions to service delivery problems

icon tick

Make informed investment decisions on procurement, technology and services

icon tick

Optimise your workforce

icon tick

Feel confident about rationalising services or changing processes

icon tick

Present your board case with sufficient evidence

icon tick

HSJ Solutions is...

•

A powerful search tool to quickly find evidence-based best practice

•

The most frequently updated resource of its type

•

Informed investment decisions on procurement, technology and services

•

The place to learn from a wider best practice community working on similar challenges


Why our case studies are unique:

Each award goes through a rigorous judging process by impartial judges, who are chosen for their knowledge of and relevance to the award category. Every year we receive more than 3000 entries for our five awards programs. Approximately 900 of these are shortlisted via online judging. These shortlisted organisations then present their project to a panel of senior healthcare leaders.

A sample of our judges from our previous awards:

Professor Stephen Powis National Medical Director, NHS England
Evonne Hunt Chief Nursing Officer, Medway FT
Lee Rickles CIO, Humber Teaching NHS Foundation Trust
Mike Gill Chair, London Clinical Senate Council
Patrick Vernon Chair, Birmingham & Solihull ICS
Owen Williams CEO, Northern Care Alliance/NHS England
Daniel Elkeles Chief Executive, London Ambulance Service Trust
Sam Roberts Chief Executive, NICE
Dr Habib Naqvi Chief Executive, NHS Race and Health Observatory
Crystal Oldman Chief Executive, Queen's Nursing Institute
Laura McGowan Chief Clinical Information Officer, Black Country Healthcare NHS Foundation Trust

Dame Donna Kinnair Chair, Runnymede Trust
Siobhan Melia Chief Executive, Sussex Community NHS Foundation Trust
Alec Price-Forbes Chief Clinical Information Officer, NHS England
Professor Joanne Bosanquet MBE RN Chief Executive, Foundation of Nursing Studies
Nnenna Osuji Chief Executive, North Middlesex University Hospital NHS Trust
Paul Atkinson Chief Clinical Information Officer, NHS Gloucestershire ICB
Salma Yasmeen Chief Executive, Sheffield Health and Social Care
Neil Carr Chief Executive, Midlands Partnership FT
Sir James Mackey Chief Executive, Newcastle Hospitals

What do key NHS leaders say?

“There are big risks to us if we don’t share best practice. We want a breath of fresh air, we want to change. There is absolutely a financial cost if we don’t search for best practice – we need this to take our projects to the board.”

Medical Director, Northumbria Healthcare

“With the HSJ Solutions product you would have confidence that the outcomes have already been through a judging process and it was not just a self-elected case study. If I had to choose between the two I would choose the one with the most scrutiny.”

Quality, Innovation, Productivity & Prevention Director, Bridgewater Community Healthcare

A summary of our awards per year:

Download Brochure
Find out more about how HSJ Solutions can help you


If your organisation is interested to learn more about HSJ Solutions complete the form below and a member of the team will contact you

HSJ is part of HSJ Information Ltd, 5th Floor, Aldgate Tower, 2 Leman Street, London E1 8FA. Registered in England and Wales. Company registration 2530185.

Site powered by Webvision